United States of America

Network Engineer, USA

Blue Wireless is a global leader in providing Wireless Network Solutions for Global Enterprises. With global coverage in over 100 countries, we are transforming the way LTE/5G and Starlink technology is used for connect branches, remote sites and vessels using wireless solutions.

Headquartered in Singapore with local operations in Australia, Malaysia, Netherlands, UK and United States, Blue Wireless makes the roll-out of projects a painless and predictable. But technology is only one part of our success story – our "secret sauce" is our people: our creativity, hands-on attitude, and our willingness to go above and beyond for our customers are what keep us growing, hence continuously looking for new colleagues to join and be part of our journey.

Network Engineering at Blue Wireless

You will play a critical role between the customer and our business, which requires careful consideration of customer requirements to design a functional, practical, and cost-efficient solution. You are essentially the gel between Sales, Products and Technical Design for resolving customer issues.

You show attention to detail and have excellent presentation skills. You can simplify complex technical solutions in easy-to-digest language that the customer understands as it is using their company 'language'. You understand both technical limitations and Blue Wireless' product limitations, which allows you to guide Sales in selling the right solutions to our Customers and Prospects. You will be providing key input to Blue Wireless' Product team on what capabilities our customers need. By being the subject matter expert, you will also be part of Product Development and internal process optimisation activities.

Provisioning

Equipment preparation - stage, configure, and test routers before deployment to customers
Deployment - work with field engineers to bring services live and support router installations on customer locations
Provide technical expertise, including installations, troubleshooting, deployment and configuring routers and other wireless network equipment
Managing technical tests and virtual global support via different messaging apps based on clients' location

Incident Resolution

First level basic troubleshooting
Taking ownership and managing incident resolution for any network support matters with diligence and professionalism according to our SLA from beginning to end
Troubleshooting network connectivity issues and the ability to explain resolution to our enterprise customers via concise and professional email
Providing on-demand technical support via remote and joining troubleshooting conference calls when required
Collaborating with other network support engineers, most likely from different time zones, to solve network malfunctions

Pre-Sales Support

Support the sales team and advise about LTE coverage
After deployment, create a handover form in Zoho, and if it's a technical issue, create a summary/incident report accordingly
Document Solutions and share knowledge with the overall team

If you:

have a good understanding of IP networking fundamentals and routing protocols
have problem-solving skills on basic network issues
have Cisco/Juniper certifications (a great advantage but not a must)
can communicate clearly in English, verbally, and in writing
are proactive, adaptable, and a team player
are willing to work after office hours (when necessary)
have the willingness to learn and take ownership of customer's issue from start to finish
have 2 years of experience in a professional environment with similar job responsibilities
have a bachelor's degree

... we'd love to hear from you.

Joining us is a great opportunity to enhance your professional career globally and make a real impact in a tech company that is growing exponentially in a fast-paced environment. Come grow with us!

You'll be-

Part of a professional international team of networking solution experts
Given the opportunity to make a difference, in helping with the development of the role and the business
Offered many career development opportunities as the company grows and evolves
In a “destination workplace”: work with great managers, in an ideal workplace, while doing meaningful work
Surrounded by highly supportive peers in a healthy working environment

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